Terms of Service

Welcome to Perfume Palace. By accessing our website or placing an order, you agree to the following terms.

Products and Information

We aim to provide clear and accurate product descriptions, images, prices, and availability.

Product appearance may vary slightly depending on screen settings, photography, or packaging updates.

All purchases are subject to product availability.

Orders

Placing an order does not guarantee acceptance until the order is confirmed by Perfume Palace.

We may contact you to confirm order details or request additional information needed to process or deliver your order.

If an order cannot be fulfilled, we will contact you using the information provided with your order.

Prices

All prices displayed on the website are shown in Egyptian Pounds unless otherwise stated.

The price applicable to an order is the price displayed and confirmed at the time the order is placed.

Any genuine discount will be reflected through the current product price and, where applicable, the compare-at price shown on the website.

Payment

The payment methods supported by Perfume Palace are:

• Cash on Delivery

• InstaPay

• E-Wallets

Payment availability may depend on the order and checkout configuration.

Perfume Palace does not request payment information through unsolicited emails or messages.

Shipping

Perfume Palace offers free standard shipping within Egypt.

Orders are delivered according to our published Shipping Policy, with delivery expected within a maximum of 5 business days, subject to circumstances outside our reasonable control.

Please review our Shipping Policy for full details.

Returns, Exchanges and Refunds

Returns, exchanges, defective products, and refunds are handled according to our published Return and Refund Policy and applicable Egyptian consumer protection requirements.

Nothing in these Terms limits rights granted to consumers under applicable law.

Order Information

Customers are responsible for providing accurate contact, address, and delivery information.

If incorrect or incomplete information prevents delivery, Perfume Palace may contact the customer to obtain the required information.

Website Use

You may use this website for lawful personal shopping purposes.

You must not:

• Attempt to interfere with the operation or security of the website.

• Use the website for fraudulent or unlawful activity.

• Attempt to gain unauthorized access to website systems or customer information.

• Copy or misuse protected website content for unauthorized commercial purposes.

Intellectual Property

The Perfume Palace name, branding, website design, original content, graphics, and other proprietary materials belonging to Perfume Palace may not be reproduced or commercially used without permission.

Third-party brand names and trademarks remain the property of their respective owners.

Third-Party Services

Some parts of the store may rely on third-party services, including Shopify and delivery or communication providers.

Their services may be subject to separate terms, availability, and technical conditions.

Service Availability

We aim to keep the website available and functioning correctly, but temporary interruptions may occur because of maintenance, technical issues, or third-party services.

Changes to These Terms

Perfume Palace may update these Terms when necessary.

The version published on the website at the time of use will be the current version.

Any changes will not reduce rights already granted to consumers under applicable law.

Contact

For questions about an order, these Terms, or our store policies, please contact Perfume Palace using the verified contact details published on our website.

Governing Law

These Terms are governed by the applicable laws and consumer protection regulations of the Arab Republic of Egypt.