Return and Refund Policy

At Perfume Palace, we want your order to reach you in the condition you expect.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that the product is in its original condition and the packaging is intact and suitable for return, subject to the applicable exceptions under Egyptian consumer protection regulations.

Products that have been opened, used, damaged, or whose packaging has been altered in a way that prevents them from being returned to their original condition may not be eligible for return where permitted by applicable law.

Damaged, Defective, or Incorrect Orders

If you receive a product that is defective, damaged, or different from what you ordered, please contact Perfume Palace as soon as possible.

For eligible defective or incorrect products, return or exchange requests may be made within 30 days of receiving the order.

In these cases:

• Perfume Palace bears the return or replacement shipping cost.

• The customer will not be charged additional costs for resolving the issue.

• The customer may request an exchange or a refund in accordance with applicable consumer protection regulations.

Refunds

Once an eligible return is accepted, the customer will receive a refund of the full amount paid for the returned order or product, in accordance with applicable law and the original payment arrangement.

Return Shipping

Return and exchange shipping costs are handled in accordance with applicable Egyptian consumer protection requirements.

Where Perfume Palace is responsible for an incorrect, defective, or damaged order, Perfume Palace bears all related shipping costs.

For any return or exchange outside statutory consumer rights, any applicable shipping cost will be communicated clearly to the customer before proceeding.

How to Request a Return or Exchange

To request a return or exchange, contact Perfume Palace through the verified contact details shown on our website and provide your order information and the reason for your request.

This policy does not limit any rights granted to consumers under applicable Egyptian consumer protection laws.